Terms of Service

Last updated: September 21, 2026

Welcome to MEMORYHARBOR LLC.

These Terms of Service govern your access to and use of memoryharboren.com, including purchases of digital products, downloadable content, website features, and related services.

By accessing our website, placing an order, purchasing a digital product, or downloading our content, you agree to these Terms.

1. Company Information

MEMORYHARBOR LLC
EIN: 98-1973530
8206 Louisiana Blvd NE Ste A 9358
Albuquerque, NM 87113
United States

Email: contact@memoryharboren.com
Phone: +1 (505) 648-1071
Website: memoryharboren.com

2. Our Products

MEMORYHARBOR LLC provides digital educational content relating to family-memory preservation and personal archives.

Our products may include:

• Photograph organization guides

• Photo scanning and preservation guides

• Family interview guides

• Story-recording guides

• Memory album guides

• Keepsake organization guides

• Downloadable PDF ebooks

• Worksheets

• Checklists

• Digital collections and bundles

3. Acceptance of Terms

By using our website or purchasing a product, you confirm that:

• You have read and understood these Terms.

• You agree to comply with these Terms.

• You have the legal capacity to enter into a binding agreement.

• Information supplied during checkout is accurate and complete.

4. Digital Products

Our products are digital unless expressly stated otherwise.

Digital products may be delivered through:

• Email

• Download links

• Checkout confirmation

• Customer account access

• Secure digital delivery pages

• Other electronic delivery methods

No printed books, scanners, albums, storage boxes, archival supplies, or other physical products are included unless expressly stated otherwise.

5. Orders

We reserve the right to reject, review, or cancel an order where reasonably necessary because of:

• Suspected fraud

• Unauthorized payment

• Duplicate transactions

• Technical errors

• Pricing errors

• Incorrect information

• Abuse of our services

• Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

6. Pricing and Payments

Prices are displayed in the currency indicated during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

7. Taxes

Applicable taxes may be calculated and collected where required.

8. Digital Delivery

Digital products are generally made available immediately or shortly after successful payment.

Customers are responsible for providing a valid email address and maintaining a compatible device and suitable software capable of opening the supplied digital format.

For delivery problems, contact:

contact@memoryharboren.com

9. License to Use Our Products

Purchasing a MEMORYHARBOR LLC digital product grants you a limited, personal, non-exclusive, non-transferable license to use the product for your own personal and family educational purposes.

Customers may print selected worksheets for their own personal use where appropriate.

Purchasing a product does not transfer intellectual property ownership.

Without written authorization, you may not:

• Resell our ebooks.

• Redistribute purchased files.

• Share download links publicly.

• Upload our products to file-sharing websites.

• Republish substantial portions.

• Sell modified copies.

• Claim our content as your own.

• Repackage our guides for commercial sale.

• Create competing digital products substantially derived from our original materials.

10. Intellectual Property

Content owned by or licensed to MEMORYHARBOR LLC may include:

• Ebooks

• Written materials

• Archiving frameworks

• Interview prompts

• Worksheets

• Checklists

• Examples

• Illustrations

• Graphics

• Designs

• Branding

• Logos

• Product names

• Website content

All applicable intellectual property rights are reserved.

11. Customer Materials

Customers retain ownership of their own photographs, family stories, recordings, documents, albums, notes, and other original materials.

Using our guides does not transfer ownership of those materials to MEMORYHARBOR LLC.

12. Refunds

Refunds and payment-related matters are governed by our separate Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

13. Educational Purpose

Our products provide general educational information about family-memory preservation and personal archive organization.

They do not constitute:

• Professional archival conservation

• Professional genealogy research

• Historical authentication

• Photograph restoration

• Legal advice

• Data-recovery services

• Professional museum or preservation services

14. Historical Accuracy and Uncertainty

Family records and memories may be incomplete, inconsistent, or uncertain.

Our guides may provide methods for documenting uncertainty, but MEMORYHARBOR LLC cannot identify or verify unknown:

• People

• Dates

• Locations

• Family relationships

• Historical events

• Objects

Customers should avoid presenting uncertain information as verified fact without appropriate evidence.

15. Photographs and Documents

Original photographs, letters, albums, documents, and other materials may be fragile.

Customers remain responsible for handling original items carefully.

For valuable, historic, damaged, rare, or unusually fragile materials, appropriately qualified professional assistance may be advisable.

16. Interviews and Recordings

Customers are responsible for obtaining appropriate consent before:

• Recording another person.

• Storing recordings.

• Transcribing conversations.

• Publishing family stories.

• Sharing recordings or transcripts.

• Distributing personal information about another individual.

MEMORYHARBOR LLC does not obtain such permissions on behalf of customers.

17. Privacy of Family Members

Customers remain responsible for considering the privacy of relatives and other individuals when creating, storing, or sharing family archives.

Particular care may be appropriate where materials contain sensitive, private, confidential, or personally identifying information.

18. Digital Files and Backups

Customers are responsible for maintaining appropriate backups of important digital materials.

MEMORYHARBOR LLC does not guarantee protection against:

• Device failure

• Storage failure

• File corruption

• Accidental deletion

• Cloud-service interruptions

• Loss of passwords

• Loss of original files

19. Third-Party Products and Services

Our guides may refer to:

• Scanners

• Cameras

• Cloud-storage services

• External drives

• Albums

• Archival storage materials

• Recording applications

• Retailers

• Websites

• Other third-party products or services

MEMORYHARBOR LLC does not control these third parties and cannot guarantee their availability, pricing, quality, security, safety, specifications, policies, or continued operation.

20. No Guarantee of Results

MEMORYHARBOR LLC does not guarantee:

• Identification of unknown photographs.

• Verification of family stories.

• Recovery of lost information.

• Restoration of damaged materials.

• Completion of an entire family archive.

• Permanent preservation of physical items.

• Any particular genealogical or historical discovery.

Individual projects vary.

21. Website Availability

We aim to maintain reliable access to our website and digital delivery systems.

Temporary interruptions may occur because of:

• Maintenance

• Hosting problems

• Technical issues

• Software updates

• Security incidents

• Third-party outages

• Events outside our reasonable control

22. Prohibited Uses

You may not use our website or products to:

• Violate applicable law.

• Commit fraud.

• Infringe intellectual property rights.

• Distribute malicious software.

• Attempt unauthorized access.

• Interfere with website security.

• Scrape protected content without authorization.

• Impersonate another person.

• Submit intentionally false information.

• Abuse payment or refund systems.

• Resell or redistribute our products without authorization.

23. Reviews and Customer Content

If you voluntarily submit a review, testimonial, photograph, comment, or other content, you confirm that:

• You have the right to submit it.

• You have permission where other identifiable individuals appear or are referenced.

• It does not infringe another person's rights.

• It is not intentionally misleading.

• It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy requirements.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy.

25. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

• Every preservation method will produce identical results.

• Every unknown photograph or story can be identified.

• Every technique will be suitable for every original item.

• Third-party services will remain available.

• Our website will always operate without interruption.

• Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

26. Limitation of Liability

To the fullest extent permitted by applicable law, MEMORYHARBOR LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or educational materials.

Customers remain responsible for deciding how original materials, recordings, photographs, documents, digital files, and family information are handled, stored, preserved, and shared.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

27. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including:

• Transaction review

• Payment verification

• Temporary delivery delays

• Cancellation of suspicious transactions

• Reasonable verification requests

28. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Reasonable updates do not necessarily constitute a defect.

29. Governing Law

These Terms and disputes relating to MEMORYHARBOR LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer protection requirements provide otherwise.

30. Dispute Resolution

If you experience a problem with a purchase or our services, we encourage you to contact us first:

contact@memoryharboren.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Nothing in this section prevents a customer from exercising rights or remedies available under applicable law.

31. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect where permitted by law.

32. Entire Agreement

These Terms, together with our:

• Refund Policy

• Privacy Policy

• Shipping Policy

• Other policies expressly incorporated by reference

form the agreement governing use of our website and purchases.

33. Contact Information

MEMORYHARBOR LLC
8206 Louisiana Blvd NE Ste A 9358
Albuquerque, NM 87113
United States

EIN: 98-1973530
Email: contact@memoryharboren.com
Phone: +1 (505) 648-1071
Website: memoryharboren.com